Our Mission
Our commitment to you is Quality, Dignity and Choice.

At North Valley Surgical Associates we pledge to continuously strive for superior quality service, to treat all people with dignity, and to promote individual choice and decision making.

Rights and Responsibilities
North Valley Surgical Associates have the responsibility to:

	Treat you with consideration and respect.
	Provide you with current, relevant, understandable information concerning diagnosis, treatment, risks and prognosis.
	Respond to your requests for service promptly and with courtesy.
	Ensure that communications and records pertaining to your care are treated as confidential.
	Allow you access to records pertaining to your medical care.
	Respond to your inquiries concerning billing.

	Treat providers with dignity and respect, keep appointments and give notice if canceling.
	Give conditional consent for your treatment and comply with the agreed upon plan of treatment.
	Inform North Valley Surgical Associates if you no longer wish to continue with the agreed plan or if you wish to discontinue treatment.
	Present a current insurance identification card and pay co-payment at the time of service.
	Provide complete health status and lifestyle information for accurate diagnosis and appropriate treatment.

Notice of Privacy Practices
In accordance with federal regulation known as the HIPAA Privacy Rule, our Notice of Privacy Practices for Protected Health Information is available here for your review:

» View Notice of Privacy for Protected Health Information

How we treat patients
The physicians of North Valley Surgical Associates have more than 30 years experience among them in all areas of general surgery.

Whether a primary care physician refers you or you have chosen North Valley Surgical Associates on your own, you will receive the same high quality care. In most cases your initial meeting with the surgeon will be a consultation in the office. You and the surgeon will discuss potential courses of treatment and their consequences. Additional pre-surgical testing may be required.

If you and the physician determine that surgery is your best course of treatment, our office staff will coordinate with other members of your health care team—in particular, your primary care physician and insurance provider.

Whether your surgery is done on an outpatient basis or you are admitted to the hospital, the surgeon will direct your post-surgical care. If you are hospitalized, expect to see the surgeon daily until you are discharged. If you are not admitted to the hospital, you will be asked to call the office to schedule a postoperative office appointment.

The surgeons of North Valley Surgical Associates will keep your primary physician apprised of all relevant information concerning your procedure so that it can be entered on your patient record.